About Us

The Heat Pump Shop was founded in 2000 and is a locally owned and operated company specialising in all aspects of residential and light commercial heat pumps (air conditioning) systems.  Since then The Heat Pump Shop has grown into an extremely busy business serving clients across South Canterbury and surrounding areas.

 The owners, Jim and Michelle Watson are assisted by tremendous friendly administration staff, dedicated installers and service personal.  

The Heat Pump Shop are a leading dealer and master agent of Mitsubishi Electric heat pumps within South Canterbury and have extensive knowledge of their products.   There is a strong community link between Mitsubishi Electric and The Heat Pump Shop.

Business Values

Expertise

We have specialised in heat pumps for over 20 years.  We pride ourselves on providing prompt, efficient and excellent service.  Our staff treat the business as their own and take responsibility and care of their work making sure customers are 100% satisfied every time.  Our friendly team build strong relationships with our clients.  This is one of our main focus.

We believe to keep your home or business running efficiently, you should only choose the best.  This not only applies to product but the quality of services we provide guarantees this.

Transparency

There is no fine print, hidden fees or recommended products our customers do not need.  Everything is clear, transparent and adapted to each client’s needs.  We are happy to discuss with our customers their needs and offer recommendations as required.

Close to the Customer

We pride ourselves on customer service and truly listen.  We access each situation individually and provide a personalised service.  This simple act ensures customer expectations are exceeded and results in many return customers and business referrals.  The best type of advertising and sales!!